What is a GreenStar Ombudsperson?

Sunday, 29 January 2012 15:35

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The Ombuds program was created to assist members of the GreenStar community (members, staff, vendors and others) in getting questions, concerns, suggestions, problems or complaints (involving the Co-op) addressed. We are guided by four main ethical principles: confidentiality, neutrality/impartiality, independence and informality.

What does a GreenStar Ombudsperson DO?

  • Acts as an impartial and confidential "sounding board" for concerns
  • Explains GreenStar policies/procedures
  • Helps develop a range of options
  • Refers to appropriate channels to address concerns
  • Identifies perceived gaps, inconsistencies, problematic trends or policies

What does a GreenStar Ombudsperson NOT do?

  • Serve as advocates for anyone in the GS community
  • Establish policy
  • Spend a disproportionate amount of time with any one person seeking help.

Guiding Principles

CONFIDENTIALITY

The Ombudsperson holds all communications with those seeking assistance in strict confidence, and does not disclose confidential communications unless given permission to do so. The only exception to this privilege of confidentiality is where there appears to be imminent risk of serious harm.

NEUTRALITY/IMPARTIALITY

The Ombudsperson, as a designated neutral, remains unaligned and impartial. The Ombudsperson does not engage in any situation that could create a conflict of interest.

INDEPENDENCE

The Ombudsperson is independent in structure, function, and appearance to the highest degree possible within the organization.

INFORMALITY

The Ombudsperson, as an informal resource, does not participate in any formal adjudicative or administrative procedure related to concerns brought to his/her attention.

When should you contact the Ombudsperson?

Many problems can be handled through the normal channels. First consult the person responsible for the specific area, such as a department head or supervisor (by asking for assistance at the front desk). If you are not comfortable doing so, or if you still need information or assistance, contact the ombudsperson.

Contact Information

Contact the Ombuds with your concerns, please call:
Evie Weinstein 607-227-8516, or D. Scott 607-227-6780

 

 

Goodbye, Bill

Tuesday, 03 January 2012 17:51

 

By Zuri Sabir

120511-bill-out-of-ithaca1Bill held some of his beliefs very deeply, and one of those was simply that people should mind their own business. And as a staunch individualist, Bill's definition of one's own business was fairly narrow. I am not as strong an individualist as Bill, however, believing, for example, that every person's well-being is to some extent the business of everyone else. It is in fact precisely because of this belief that I met Bill in the first place. So Bill, I'm sorry, but in the end I think it's appropriate that the community of your friends gather to honor you, and help each other grieve your passing. We love you, and mean no disrespect.

— Harold Mills

The goodness of a man may be glimpsed in the quality and, perhaps, quantity of those gathered to remember him in his hometown. The impressions they share reveal a man's impact on the hearts that surrounded him.

Read more: Goodbye, Bill

Resolve!

Tuesday, 03 January 2012 17:06

By Joe Romano,

Marketing Manager

bigstockphoto Group_Of_Human_Hands_SmLet our New Year's resolution be this: we will be there for one another as fellow members of humanity, in the finest sense of the word.

— Goran Persson

While Webster's has as one of its definitions "to reach a firm decision about," resolve actually comes from the Latin solvere, meaning "to loosen." We often make firm proclamations at this time of year and resolve to "tighten up our acts."

But to take the word in its original meaning seems so much gentler. To loosen, to open up to new things, to loosen our sense of ourselves, and thus become more than we are, seems a fitting way to enter a new year. There are many ways to do that, and to be there for one another as fellow members of humanity, and one is to offer service.

Read more: Resolve!

 

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