What is Membership?
Since the beginning, GreenStar's mission focused on making nutritious, whole food available to its members. But membership means more than just access to good, healthy food...
When you join the Co-op you become a Member-Owner of a locally-owned and cooperatively operated values-based business. We focus on the social and environmental impact GreenStar makes on our local and global community, as well as economic performance. We put our values first, and return all profits back to the Co-op or donate them to the community.
One Member – One Vote means your voice truly counts!
Like all consumer co-ops, GreenStar is owned and democratically run by the people who use the store. Unlike traditional corporations where the amount of a stockholder's investment determines his or her voting power, every member at GreenStar has equal voting rights. As a Member-Owner, you have an equal say in the future direction of GreenStar.
By investing and participating in your co-op, you're putting your values into action.
Through your Equity Share investment and patronage, GreenStar supports the health and well-being of our member-owners, our community and the planet by:
- Purchasing from local farmers and businesses
- Paying a livable wage
- Using clean energy and recycled office supplies
- Supporting organic agriculture and fair trade producers
- Offering health insurance to employees
- Donating to local charities and events
- Providing education on nutrition, health and sustainability
- Improving access to healthy food to those on limited budgets through the FLOWER program
Friday, 30 November 2012 15:02
By Alexis Alexander,
A primary goal of the Customer Service and Membership Departments is to provide excellent customer service to our member-owners. This includes contacting members for any number of reasons — to let them know about a credit card or groceries left behind, or perhaps to follow up on an inquiry regarding a renewal or equity balance. Additionally, according to GreenStar's bylaws, we're required to send every member-owner notices on member meetings, elections, bylaws changes, and member referendums.
As times and technology have changed, two things have come to light. First, an increasing number of GreenStar member-owners are requesting to receive notifications via e-mail as opposed to postal mail. I'm excited to announce that we are now in the position to begin to use e-mail for this purpose. This will help the Co-op enhance our waste-stream reduction and cost-saving efforts, while providing a more desirable form of communication to our member-owners who prefer e-mail.
Second, because of the increased use of cell phones and a high occurrence of member-owner moves to new households, much of the current contact information in our accounts is now out of date. Despite our best efforts to communicate with member-owners on a timely basis and send them the required mailings, we often find ourselves lacking the correct contact information.
In order to update this information and identify those member-owners who prefer receiving member mailings by e-mail, we will be conducting a Contact Information drive during the month of December. Our cashiers will review the accuracy of your contact information with you. If your information is outdated, you can fill out a simple update form while the cashier rings you out. You'll also be able to indicate on the form whether you would like to receive required member mailings or announcements for member events/specials or both via e-mail. If you would prefer to avoid filling out a form while in line, the forms will also be available at the Member Center at both stores.
One benefit of GreenStar membership is the privilege of writing checks without having to show an ID, provided the member-owner's driver's license number is on file. Therefore, if this is of interest to you, you can enter your driver's license number on the Contact Information form as well.
Please rest assured that GreenStar does not share its member-owner information with other organizations, with the exception of the mailing list for the annual Co-op Advantage coupon booklet, which are not available via e-mail. If you do not wish to receive the coupon booklets, you can request to be removed from the Co-op Advantage mailing list at the Customer Service Desk.
We recognize that the updating process may involve your spending a bit more time at the register. We ask for everyone's patience with the understanding that having updated information will allow us to serve all our member-owners on a more equitable, timely, and efficient basis. It will better ensure that all the materials our bylaws require member-owners to receive will in fact reach everyone, so that our entire membership is equally informed. It will also ensure that anytime you request a call from us regarding a question or concern, we'll be able to get right back to you.
Our ultimate goal is to provide the best customer service we can to our member-owners. We appreciate your cooperation and patience as we work to achieve that goal.
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